#255 - OhioHealth Cut Time to Fill 42% in One Year: Noe Arceo's Four Knows of Healthcare Recruiting

Featuring Noe Arceo, Vice President of Talent Acquisition & Workforce Development, OhioHealth

Noe Arceo calls the team he joined at OhioHealth a good team with good bones. His first year went into the parts of the hiring process they could control, and time to fill came down 42%. The method behind it fits on a single sheet of paper he has carried since his Baylor Scott & White days.

🎯 The Four Knows

Twenty years of healthcare recruiting compressed into four habits: know the business, know your pipeline, know the players, know your numbers. Miss one and you become an order taker. Run all four and you open the leader meeting with "we ran four interviews this week and three more are queued" instead of asking what's going on.

Key Takeaway: The framework guides your style, it does not replace it.

🧬 Culture DNA at OhioHealth

The strategy OhioHealth calls Mission Mountain points at one North Star: the most trusted, easiest to use health system in the country, grounded in safety. Arceo turns that into empowering staff as moment makers, the Nordstrom and Chick-fil-A standard applied to a patient who could get the same MRI anywhere.

Action: Stop running belonging work off the side of someone's desk. His team launched a Hispanic and Latino business resource group that drew 100+ people to its first event, then hired a dedicated quarterback so the next one runs clean.

🌡️ The 212 Degree Rule

Water at 211 degrees is hot. At 212 it boils. Arceo bought his whole team 212 The Extra Degree by Sam Parker and Mac Anderson because the ask is not more work, it is one more thing. One more candidate touchpoint builds trust. One written offer letter behind the verbal one keeps a start date from slipping.

HR Risk: A candidate who starts late rarely finishes year one strong.

Metrics create anxiety in a healthcare HR team before they create momentum. Arceo's answer borrows from Ted Lasso: staying stuck hurts more than blossoming does.

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