Timothy Juergensen
Chief Employee Experience Officer at Covenant Health

On this episode of The ASHHRA Podcast, Co-Hosts Bo & Luke discuss the unique nature of the healthcare industry and how the employee experience directly affects the patient experience. They are joined by Tim Juergensen, Chief Employee Experience Officer at Covenant Health, who shares his journey from a musician to corporate leadership roles, and emphasizes the importance of self-awareness, humility, and lifelong learning.

Bo also highlights the transferable skills of musicians and the concept of "Mission First, People Always" for achieving excellent patient care. They discuss real-life examples of improving employee experience leading to better patient experience and the importance of giving staff members a voice. Tune in to gain valuable insights for improving employee and patient experiences in the healthcare industry.

This episode is sponsored by Keep Financial. Fix your sign-on bonus, relocation expense, and tuition reimbursement problems with Keep Financial. Ease administration, engage your physicians, nurses, and credentialed professionals, collect what’s owed - with the only fully digital, headache-free compensation platform. Keep enables you to solve your recruitment and retention challenges with the only fully automated offering for upfront compensation earned over time. Your providers get access to compensation immediately but are continually engaged as they earn it, with automated messages on bonus progress and milestones. Keep allows you to optimize cash flow, AR management, defer taxes, and automate collections.  If your organization already offers incentives like sign-on bonuses, relocation expenses, or tuition reimbursement - check out how Keep can make these variable compensation programs more effective at keepfinancial.com/ASHHRA.